AI Driven ChatGPT to Optimise Document Management Processes

Cooneen Protection is a leading provider in the global body armour market, specialising in custom-designed personal protective systems for the emergency and security sectors. Their products are renowned for meeting rigorous standards of ballistic, stab, and spike protection, ensuring safety and reliability for their clients.

The Challenge

Despite their strong market position and innovative product line, Cooneen Protection has faced operational challenges, particularly in managing their documentation processes. The manual and repetitive nature of document collation has resulted in inefficiencies and missed opportunities. A particular challenge was efficiently retrieving and using information from their extensive document repository. The company needed a way to quickly and accurately access critical business information using simple, natural language.

The Solution

The solution involved developing an AI-powered system tailored to Cooneen Protection’s needs. This system was designed to streamline the way staff interact with and search through company documents. A user-friendly interface was created, making it simple for employees to ask questions and receive quick, accurate responses back.By organising and processing their existing documents, the AI tool enables Cooneen's team to handle complex queries efficiently. This solution is expected to significantly improve the speed and quality of their internal processes, leading to better overall business performance.

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9.0

Working with the Hartree NI Hub has been a straightforward and positive experience from start to finish. Unlike other organisations with lengthy processes, Hartree made everything clear, efficient, and commercially focused. The tool they've developed will be a huge asset to our team.

Neville McIllwrath, Business Support Director

Benefits

The AI model has brought significant commercial benefits to Cooneen Protection. It has improved efficiency by quickly processing and responding to a wide range of document queries, which has reduced the time needed for documentation. The user-friendly chatbot interface has further streamlined operations by simplifying staff interactions and automating routine tasks. This has enhanced productivity and job satisfaction, which is particularly timely given the recent hiring of a full-time bid writer, making the tool even more valuable. Overall, these improvements have strengthened Cooneen’s competitive position in the global personal protective systems market.Looking ahead, the company plans several future developments. These include implementing continuous learning mechanisms for the AI model to stay updated and improve over time, expanding the dataset to handle a wider variety of queries, and adding advanced features such as real-time collaboration tools and multilingual support to facilitate market expansion. Additionally, considering scalable cloud platforms will help accommodate a growing user base and ensure robust performance.

Further Information

This work was completed as one of our data projects. Our projects are up to 12 weeks in duration. We will work alongside your business to scope your project, demonstrate proof of concept, and explore options to deploy it within your business. If you would like to learn more about the Hartree NI Hub and our Programme, please get in touch with us at: info@hartreeni.uk

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